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Customers
Here are testimonials from our customers.
"Within Accelrys' Human Resources department we use the Ridgecrest's survey tool regularly to
obtain feedback from our worldwide organization on a wide range of matters. Ridgecrest's application
allows us to easily create, publish and analyze surveys to targeted employee groups ranging from
small departments to hundreds of employees across our entire global population. The Ridgecrest
system allows us to set up results filters and perform comprehensive cross tab analyses to
analyze responses across different geographies, departments and employee types. We have
gleaned tremendously valuable information from the data collected which has been invaluable
to us in targeting areas for improvement, implementing plans to address them, and
measuring our progress over time. We cannot speak highly enough about Ridgecrest's great
customer support assistance - customer-focused, knowledgeable and responsive! Ridgecrest has
become a vital extension of our HR department and, without a doubt, contributes to our success daily!"
Judith Ohrn Hicks, Vice President, Human Resources, Accelrys Inc.
"Ridgecrest Surveys provided us with a cost effective means to survey our
membership of over 5500 retired and active firefighters in the Houston metropolitan area. The
Ridgecrest staff was very helpful and flexible with our needs. Although we were trying to
work within the provided survey options, we needed custom help with our reporting and
security. We utilized their Passed In Data capability with authentication to ensure
that only logged in members could take the survey. This allowed us to keep the
information confidential, restricted and assured us that one time survey input
was collected."
Teresa A. Matlock, Records Manager, Houston Firefighters' Relief & Retirement Fund
"Computer Troubleshooters USA chose Ridgecrest Surveys for our preferred survey partner
because of excellent features and great pricing. We use them to survey our franchisees
and customers periodically during the year, and we also partnered with them to create a
customer feedback survey for our franchisees to use with their customers. Being able to
quickly collect, process, filter, and report on this data is a crucial part of our business,
and Ridgecrest has done a great job in meeting our needs."
Chip Reaves, President, Computer Troubleshooters USA
"Ridgecrest Surveys helps us gain feedback from our customers on their experience
with our WinINSTALL software product family. We can easily create the surveys we need, publish
them, and use the advanced reporting capabilities to evaluate their results in different
ways such as quarter to quarter, for subsets of customers, or for filtered questions. We
have also been very pleased with the high level of customer support provided by
Ridgecrest. Customer support is a big part of our business and we recognize and appreciate
that Ridgecrest Surveys shares our passion for supporting the customer."
Stephen Campbell, Chief Financial Officer, OnDemand Software, Inc.
"We selected Ridgecrest Surveys as our survey partner based on the quality of their
product and service, the range of question choices and options available to us, and also
their pay per survey pricing model. We remain highly satisfied with both the industry surveys
we have built using Ridgecrest Surveys, and also their unparalleled customer support. Without
hesitation, we recommend Ridgecrest Surveys to any company looking for a survey partner."
James Davies, President and CEO, Accept Software Corporation
"As part of the doctoral process, I conducted two large surveys within the Chicago
Police Department, measuring job satisfaction and organizational commitment. I have been
extremely satisfied with the overall quality of the application. It was very easy to use and
the results were reported in a professional format almost instantaneously. Whenever I had any
questions or issues, customer service responded promptly with answers and resolved issues quickly. A great value for
your money, I highly recommend Ridgecrest Surveys!"
Michelle Engstrom, Sergeant, Chicago Police Department; Doctoral Candidate, Loyola University Chicago
[Note: Ed has purchased many of our surveys for use with his customers. This
quote is from our January 30, 2005 guest appearance on his radio
talk show in Memphis, TN. Listen to interview (12 minutes) 
"Let me tell my listeners. These guys and gals do a great job. Their customer service is
outstanding. But I have to tell you, the process of finding out information from your customers is vital.
And if you're listening and you don't know what your customers are thinking, if you haven't touched your customers
with surveys, go to ridgecrestsurveys.com and check 'em out. They are the best online survey organization that I have found and Andy,
I appreciate your being a guest on the show today."
Edward Horrell, President, Horrell Communications;
Host, "Talk About Service," AM 990, Memphis
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